Factores que inciden en la satisfacción de los usuarios de sistemas de información en las organizaciones

Betzacarías Báez Vázquez; Manuel Alexis Vázquez Zacarías

doi:10.29105/vtga7.2-45

Autores/as

Betzacarías Báez Vázquez Universidad Autónoma de Nuevo León
Manuel Alexis Vázquez Zacarías Universidad Autónoma de Nuevo León

DOI:

https://doi.org/10.29105/vtga7.2-45

Palabras clave:

Factores de éxito, Satisfacción del usuario, Sistemas de Información

Resumen

La presente investigación estudia el vínculo existente entre los factores de calidad del sistema, calidad de la información, calidad del servicio, utilidad y facilidad de uso en la satisfacción de los usuarios de sistemas de información en las organizaciones. Se busca desarrollar un modelo teórico sustentado en la literatura actualizada sobre el tema para su aplicación en futuras investigaciones.

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