El efecto mediador del desempeño de los proveedores en la relación del capital intelectual y el desempeño operativo. Resultados preliminares
DOI:
https://doi.org/10.29105/vtga3.3-952Palabras clave:
capital humano, capital relacional, desempeño de proveedores, desempeño operativoResumen
En esta era del conocimiento, La comunidad científica ha demostrado que el capital intelectual juega un papel importante en la generación de valor de las empresas. Con base en la diversidad de dimensiones del capital intelectual en este trabajo de investigación se consideran el capital humano y el capital relacional junto con dos dimensiones del desempeño organizacional: el desempeño de los proveedores y el desempeño operativo. El objetivo de este trabajo de investigación es demostrar el efecto mediador del desempeño de los proveedores en la relación del capital humano y relacional en el desempeño operativo. Para lograrlo se realizó un análisis factorial exploratorio y dos modelos de regresión a partir de los factores determinados. Un resultado importante es que el desempeño de los proveedores no representa un factor significativo en la relación del capital relacional y el desempeño operativo, a pesar de la correlación significativa entre ambas variables.
Descargas
Citas
Abdullah, R., Lall, M. K., & Tatsuo, K. (2008). Supplier Development Framework in the Malaysian Automotive Industry : Proton ’ s Experience. International Journal of Economics and Management, 2(1), 29–58.
Aminu, M. I., & Mahmood, R. (2015). Mediating Role of Dynamic Capabilities on the Relationship between Intellectual Capital and Performance: A Hierarchical Component Model Perspective in PLS-SEM Path Modeling. Research Journal of Business Management, 9(3), 1–14. https://doi.org/10.3923/rjbm.2015. Investigation
Ataseven, C., & Nair, A. (2017). Assessment of Supply Chain Integration and Performance Relationships: A MetaAnalytic of the Literature. https://doi.org/10.1016/j.ijpe.2017.01.007 International Journal of Production Economics.
Autry, C. W., & Golicic, S. L. (2010). Evaluating buyer – supplier relationship – performance spirals: A longitudinal study. Journal of Operations Management, 28, 87–100. https://doi.org/10.1016/j.jom.2009.07.003
Ballou, R. H., Gilbert, S. M., & Mukherjee, A. (2000). New Managerial Challenges from Supply Chain Opportunities. Industrial Marketing Management, 29(1), 7–18. https://doi.org/10.1016/S0019-8501(99)00107-8
Bell, G. G., Oppenheimer, R. J., Bastien, A., Bell, G. G., & Oppenheimer, R. J. (2015). Deterioration in an International Buyer-Supplier Relationship, 36(1), 65–78.
Blonska, A., Storey, C., Rozemeijer, F., Wetzels, M., & de Ruyter, K. (2013). Decomposing the effect of supplier development on relationship benefits: The role of relational capital. Industrial Marketing Management, 42(8), 1295–1306. https://doi.org/10.1016/j.indmarman.2013.06.007
Bontis, N. (1998). Intellectual capital : an exploratory study that develops measures and models. Management Decision (Vol. 36). https://doi.org/http://dx.doi.org/10.1108/00251749810204142
Bontis, N. (2004). National Intellectual Capital Index. Journal of Intellectual Capital, 5(1), 13–39. https://doi.org/10.1108/14691930410512905
Bontis, N., Chua, W., & Richardson, S. (2000). Intellectual capital and business performance in Malaysian industries. ,. Journal of intellectual capital (Vol. 1).
Bontis, N., Janošević, S., & Dženopoljac, V. (2015). Intellectual capital in Serbia’s hotel industry. International Journal of Contemporary Hospitality Management, 27(6), 1365–1384. https://doi.org/http://dx.doi.org/10.1108/IJCHM-122013-0541
Bueno, E. (2002). El capital social en el nuevo enfoque del capital intelectual de las organizaciones. Revista de Psicología Del Trabajo Y de Las Organizaciones, 18(2–3), 157–176.
Bueno, E. (2008). Génesis, concepto y desarrollo del capital intelectual en la economía del conocimiento: Una reflexión sobre el Modelo Intellectus y sus aplicaciones. Estudios de Economía Aplicada, 26–2, 43–64.
Cabrita, M. D. R., & Bontis, N. (2008). Intellectual capital and business performance in the Portuguese banking industry. Int. J. Technology Management, 43(1), 212–237. https://doi.org/10.1504/IJTM.2008.019416
Cai, Z., Liu, H., Huang, Q., Liang, L., & Shen, X. L. (2014). Relational capital and performance: Assessing the mediating role of supply chain agility and the moderating role of environmental contexts. Proceedings of the Annual Hawaii International Conference on System Sciences, 4229–4238. https://doi.org/10.1109/HICSS.2014.522
Chang, C. C., Hung, S. W., & Huang, S. Y. (2013). Evaluating the operational performance of knowledge-based industries: The perspective of intellectual capital. Quality and Quantity, 47(3), 1367–1383. https://doi.org/10.1007/s11135-011-9595-x
Chen, J., & Zhaohui Zhu, H. Y. X. (2004). Measuring intellectual capital: a new model and empirical study. Journal of Intellectual Capital, 5(1), 196–212. https://doi.org/10.1108/14691930410513003
Chen, L., Ellis, S. C., & Holsapple, C. W. (2011). A Knowledge-sharing Perspective on Supplier Development Activities. Proceedings - All Submissions, 3(February), 1–10. chain
Cho, D. W., Lee, Y. H., Ahn, S. H., & Hwang, M. K. (2012). A framework for measuring the performance of service supply management. Computers https://doi.org/10.1016/j.cie.2011.11.014 cupr??fera & Industrial Engineering, 62(3), 801–818.
Culverwell, M., Lufin-Varas, M., & Romani-Chocce, G. (2001). ¿¿Estrategias de gestión de proveedores en la industria minera de Chile?? Revista Venezolana de Gerencia, 6(15), https://doi.org/http://www.produccioncientifica.luz.edu.ve/index.php/rvg/article/view/9079/9069 for 359–381 .
Czinkota, M., Kaufmann, H. R., & Basile, G. (2014). The relationship between legitimacy, reputation, sustainability and branding companies and their https://doi.org/10.1016/j.indmarman.2013.10.005 supply chains. Industrial Marketing Management.
Danielson, M. G., & Karpoff, J. M. (2006). Do pills poison operating performance? Journal of Corporate Finance, 12(3), 536–559. https://doi.org/10.1016/j.jcorpfin.2005.10.001
Delerue-Vidot, H. (2006). Opportunism and unilateral commitment: the moderating effect of relational capital. Management Decision, 44(6), 737–751. https://doi.org/10.1108/00251740610673305
Dutt, T., & Humphery-Jenner, M. (2013). Stock return volatility, operating performance and stock returns: International evidence on drivers of the “low volatility” anomaly. Journal of Banking and Finance, 37(3), 999–1017. https://doi.org/10.1016/j.jbankfin.2012.11.001
Dženopoljac, V., Janošević, S., & Bontis, N. (2016). Intellectual capital and financial performance in the Serbian ICT industry. Journal of Intellectual Capital, 17(2), 373–396. https://doi.org/doi:10.1108/JIC-07-2015-0068
Edvinsson, L. (1997). Developing intellectual capital at Skandia. Long Range Planning, 30(3), 366–373. https://doi.org/10.1016/S0024-6301(97)90248-X
Edvinsson, L., & Sullivan, P. (1996). Developing a model for managing intellectual capital. European Management Journal, 14(4), 356–364. https://doi.org/10.1016/0263-2373(96)00022-9
Ellram, L. M., & Krause, D. R. (2014). Robust supplier relationships: Key lessons from the economic downturn. Business Horizons, 57(2), 203–213. https://doi.org/10.1016/j.bushor.2013.11.004
Felício, J. A., Couto, E., & Caiado, J. (2014). Human capital, social capital and organizational performance. Management Decision, 52(2), 350–364. https://doi.org/10.1108/MD-04-2013-0260
Fullerton, R. R., McWatters, C. S., & Fawson, C. (2003). An examination of the relationships between JIT and financial performance. Journal of Operations Management, 21(4), 383–404. https://doi.org/10.1016/S0272-6963(03)00002-0
Ghane, S., & Akhavan, P. (2014). A framework for determining and prioritizing relational capitals: The case of Iran ebusiness. International Journal of Commerce and Management, 24(2), 119–133. https://doi.org/10.1108/IJCoMA06-2012-0039
Griffith, D. A. (2006). Human Capital in the Supply Chain of Global Firms. Organizational Dynamics. https://doi.org/10.1016/j.orgdyn.2006.05.004
Gupta, A. K., & Govindarajan, V. (2000). Knowledge Flows Within Multinational Corporations. Strategic Management Journal, 496(August 1999), 473–496. https://doi.org/doi:10.1002/(sici)1097-0266(200004)21:4%3C473::aidsmj84%3E3.0.co;2-i
Gupta, S., & Palsule-Desai, O. D. (2011). Sustainable supply chain management: Review and research opportunities. IIMB Management Review, 23(4), 234–245. https://doi.org/10.1016/j.iimb.2011.09.002
Håkansson, H., & Ford, D. (2002). How should companies interact in business networks? Journal of Business Research, 55(2), 133–139. https://doi.org/10.1016/S0148-2963(00)00148-X
Hammervoll, T. (2011). Honeymoons in supply chain relationships: The effects of financial capital, social capital and psychological commitment. The International Journal of Logistics Management, 22(2), 264–279. https://doi.org/10.1108/09574091111156587
Handfield, R. B., & Bechtel, C. (2002). The role of trust and relationship structure on supply chain responsiveness. Industrial Marketing Management, 31(4), 367–382.
Hayton, J. C. (2002). Competing in the new economy: the effect of intellectual capital on corporate entrepreneurship in high-technology new ventures. R&D Management, 137–155. https://doi.org/papers://BA75DBD3-74D3-4A2DAAAC-910414082C6C/Paper/p12396
Hoejmose, S. U., Roehrich, J. K., & Grosvold, J. (2014). Is doing more doing better? The relationship between responsible supply chain management and corporate reputation. Industrial Marketing Management, 43(1), 77–90. https://doi.org/10.1016/j.indmarman.2013.10.002
Ishaq, M. I., Hussain, N., Khaliq, W., & Waqas, M. (2012). A review on Triple-A supply chain performance. East Asian Journal of Business Management, 2(2), 35–39. https://doi.org/10.1108/17410401211232957
Kamukama, N., Ahiauzu, A., & Ntayi, J. M. (2010). Intellectual capital and performance: testing interaction effects. Journal of Intellectual Capital, 11(4), 554–574. https://doi.org/doi:10.1108/14691931011085687
Kimura, Y., & Pugel, T. A. (1995). Keiretsu and Japanese direct investment in US manufacturing. Japan and the World Economy, 7(4), 481–503. https://doi.org/10.1016/0922-1425(95)00021-6
Komnenic, B., Pokrajcic, D., & Pokrajčić, D. (2012). Intellectual capital and corporate performance of MNCs in Serbia. Journal of Intellectual Capital, 13(1), 106–119. https://doi.org/doi:10.1108/14691931211196231
Krause, D. R., Handfield, R. B., & Tyler, B. B. (2007). The relationships between supplier development, commitment, social capital accumulation and performance improvement. Journal of Operations Management, 25(2), 528–545. https://doi.org/10.1016/j.jom.2006.05.007
Li, W., Humphreys, P. K., Yeung, A. C. L., & Edwin Cheng, T. C. (2007). The impact of specific supplier development efforts on buyer competitive advantage: an empirical model. International Journal of Production Economics, 106(1), 230–247. https://doi.org/10.1016/j.ijpe.2006.06.005
Modi, S. B., & Mabert, V. A. (2007). Supplier development: Improving supplier performance through knowledge transfer. Journal of Operations Management, 25(1), 42–64. https://doi.org/10.1016/j.jom.2006.02.001
Mohr, J., & Spekman, R. E. (1994). Characteristics of Partnership Success - Partnership Attributes, Communication Behavior, and Conflict-Resolution Techniques. Strategic Management Journal, 15(2), 135–152. https://doi.org/DOI 10.1002/smj.4250150205
Morgan, C. (2004). Structure, speed and salience: performance measurement in the supply chain. Business Process Management Journal, 10, 522–536. https://doi.org/10.1108/14637150410559207 Sumantra
Nahapiet, J., & Ghoshal, S. (1998). Social Capital , Intellectual Capital , and the Organizational Advantage Janine Nahapiet ; Ghoshal. https://doi.org/10.2307/259373 The Academy of Management Review, 23(2), 242–266.
Narasimhan, R., & Das, A. (2001). The impact of total productive maintenance practices on manufacturing performance, 19(1), 39–58. https://doi.org/10.1016/S0272-6963(00)00030-9
Naylor, J. Ben, Naim, M., & Berry, D. (1999). Leagility: integrating the lean and agile manufacturing in the total supply chain. International Journal of Production Economics, 62, 107–118. https://doi.org/10.1016/S09255273(98)00223-0
Nunnally, J. (1978). Psychometric Theory (2nd ed.). New York: McGraw-Hill.
Oghazi, P., Rad, F. F., Zaefarian, G., Beheshti, H. M., & Mortazavi, S. (2016). Unity is strength: A study of supplier relationship management integration. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2016.04.034
Oliveira, P., Roth, A. V., & Gilland, W. (2002). Achieving competitive capabilities in e-services. Technological Forecasting and Social Change, 69(7), 721–739. https://doi.org/10.1016/S0040-1625(01)00188-3
Ordóñez de Pablos, P. (2004). The importance of relational capital in service industry: the case of the Spanish banking sector. International Journal of Learning and Intellectual Capital, 1(4), 431–440. Retrieved from https://www.scopus.com/inward/record.uri?eid=2-s2.084961562850&partnerID=40&md5=3c8bd4dc3929d37871b48624cf61891c
Pateman, H., Hughes, K., & Cahoon, S. (2013). Humanizing humanitarian supply chains : A synthesis of key challenges. Asian Journal of Shipping and Logistics. https://doi.org/10.1016/j.ajsl.2013.05.005
Pérez, J. A., Chacón, S., & Moreno, R. (2000). Validez de constructo: El uso de análisis factorial exploratorioconfirmatorio para obtener evidencias de validez. Psicothema, 12(SUPPL. 2), 442–446.
Porter, M. E. (1990). Competitive Advantage of Nations. Competitive Intelligence Review, 1(1), 14–14. https://doi.org/10.1002/cir.3880010112
Powell, T. C., College, B., & Island, R. (1995). Total, quality management as competitive advantage: a review and empirical study. Strategic Management Journal, 16(October 1993), 15–37. https://doi.org/10.1002/smj.4250160105
Prahinski, C., & Benton, W. C. (2004). Supplier evaluations: Communication strategies to improve supplier performance. Journal of Operations Management, 22(1), 39–62. https://doi.org/10.1016/j.jom.2003.12.005
Ritter, T., Wilkinson, I. F., & Johnston, W. J. (2004). Managing in complex business networks. Industrial Marketing Management, 33(3), 175–183. https://doi.org/10.1016/j.indmarman.2003.10.016
Sako, M., & Helper, S. (1998). Determinants of trust in supplier relations: Evidence from the automotive industry in Japan and the United States. Journal of Economic Behavior & Organization, 34(3), 387–417. https://doi.org/10.1016/S0167-2681(97)00082-6
Salazar, E. A., De Castro, G. M., & López, P. (2006). Capital intelectual. Una propuesta para clasificarlo y medirlo. In Academia.Revista Latinoamericana de Administración (Vol. 37, pp. 1–16). https://doi.org/ISSN:1012-8255
Seleim, A., Ashour, A., & Bontis, N. (2007). Human capital and organizational performance: a study of Egyptian software companies. Management Decision, 45(4), 789–801. https://doi.org/10.1108/00251740710746033
Sharabati, A. A., Jawad, S. N., & Bontis, N. (2010). Intellectual capital and business performance in the pharmaceutical sector of Jordan. Management Decision, 48(1), 105–131. https://doi.org/10.1108/00251741011014481
Shin, H., Collier, D. A., & Wilson, D. D. (2000). Supply management orientation and supplier/buyer performance. Journal of Operations Management, 18(3), 317–333. https://doi.org/10.1016/S0272-6963(99)00031-5
Sofian, S., Tayles, M., & Pike, R. (2006). The implications of intellectual capital on performance measurement and corporate performance. Jurnal Kemanusiaan, (8), 13–24.
Suraj, O., & Bontis, N. (2012). Managing intellectual capital in Nigerian telecommunications companies. Journal of Intellectual Capital, 13(2), 262–282. https://doi.org/10.1108/14691931211225724
Tan, K., Lyman, S., & Wisner, J. (2002). Supply Chain Management: a strategic perspective. International Journal of Operations & Production Management, 28(614–631). https://doi.org/10.1108/01443570210427659
Tayles, M., Pike, R. H., & Sofian, S. (2007). Intellectual capital, management accounting practices and corporate performance Perceptions of managers. Accounting, Auditing & Accountability Journal, 20, 522–548. https://doi.org/10.1108/09513570710762575
Truong, H.., Sameiro, M., Fernandes, A. C., Sampaio, P., Doung, B. A. ., Doung, H. ., & Vilhenac, E. (2017). Supply chain management practices and firms’ operational performance. International Journal of Quality & Reliability Management, 34(2).
Villena, V. H., Revilla, E., & Choi, T. Y. (2011). The dark side of buyer-supplier relationships: A social capital perspective. Journal of Operations Management, 29(6), 561–576. https://doi.org/10.1016/j.jom.2010.09.001
Vishnu, S., & Gupta, V. K. (2014). Intellectual capital and performance of pharmaceutical firms in india. Journal of Intellectual Capital, 15(1), 83–99. https://doi.org/10.1108/JIC-04-2013-0049
Vishnu, S., Gupta, V. K., Sriranga, V., & Vijay, K. G. (2014). Intellectual capital and performance of pharmaceutical firms in india. Journal of Intellectual Capital, 15(1), 83–99. https://doi.org/10.1108/JIC-04-2013-0049
Wang, D., Chen, S., Duanxu, W., & Shuai, C. (2013). Does intellectual capital matter? High-performance work systems 123 and bilateral innovative capabilities. International Journal of Manpower, 34(8), 861–879. https://doi.org/10.1108/IJM-07-2013-0167
Woolcock, M., & Narayan, D. (2000). Social Capital: Implications for Development Theory , Research , and Policy, 15(December 1999). development.
Yan, T., & Dooley, K. J. (2013). Communication intensity, goal congruence, and uncertainty in buyer-supplier new product Journal https://doi.org/10.1016/j.jom.2013.10.001 of Operations Management, 31(7–8), 523–542.
Yasar, N. N., Isik, M., & Calisir, F. (2015). Intellectual Capital Efficiency: The Case of Football Clubs. Procedia - Social and Behavioral Sciences, 207, 354–362. https://doi.org/10.1016/j.sbspro.2015.10.105
Yee, J. (2015). Social Capital in Korea: Relational Capital, Trust, and Transparency. International Journal of Japanese Sociology, 24(1), 30–47. https://doi.org/10.1111/ijjs.12035
Descargas
Publicado
Cómo citar
Número
Sección
Licencia
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
Los autores que publiquen en la revista VinculaTégica EFAN aceptan el siguiente aviso de derechos de autor:
a). Los autores conservan los derechos de autor y ceden a la revista el derecho de la primera publicación de la obra bajo una licencia de atribución de Creative Commons. Esta licencia permite a otros compartir la obra siempre que se reconozca la autoría original y la publicación inicial en esta revista.
b). Los autores pueden establecer acuerdos contractuales adicionales de manera independiente para la distribución no exclusiva de la versión publicada en la revista (por ejemplo, publicarla en un repositorio o incluirla en un libro), siempre que se reconozca la publicación inicial en esta revista.
c). Se permite a los autores autoarchivar su trabajo en repositorios institucionales o en su propio sitio web antes y durante el proceso de envío, ya que esto puede fomentar intercambios productivos y aumentar la citación temprana y general del trabajo publicado.
