Factores del error humano en la toma de decisiones estratégicas en los niveles directivos de la Industria Siderúrgica Mexicana
DOI:
https://doi.org/10.29105/vtga3.3-1127Keywords:
Human error, strategic decision-making process, top managementAbstract
The strategic decision-making process is a keystone for companies to maintain their competitive advantage and prevail in the future. The purpose of this work was to identify and understand the human error factors in the strategic decision-making process that influence bias at executive levels of the Mexican steel industry. Within the factors were, among others, emotionality, cognitive complexity, decision timing, and context. During the first phase of this research, a qualitative exploratory study was performed on 11 top executives from the steelmaking industry, the analysis of this information reveals that human error is present in strategic decision-making process. Based on these results variables were added to the model and the objective of the study was enriched.
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