Assessment of Burnout Syndrome in First Responders of Civil Protection in Nuevo León: A Study Based on the Adapted Maslach Burnout Inventory (MBI)
DOI:
https://doi.org/10.29105/vtga11.6-1227Keywords:
burnout syndrome, first responders, emotional exhaustion, depersonalization, personal fulfillmentAbstract
This study evaluated burnout syndrome in 238 active Civil Protection officers in Nuevo León, using the adapted Maslach Burnout Inventory (MBI). Using a quantitative-descriptive approach, the dimensions of emotional exhaustion (EE), depersonalization (DPI), and personal accomplishment (PA) were analyzed in relation to sociodemographic and occupational variables. The results showed a predominance of low levels of EE (82.8%) and DPI (55.9%), as well as high levels of PPI (64.3%), suggesting functional adaptation to work stress. Age and seniority were found to be positively related to higher levels of PPI and lower levels of EE. The 24x48-hour work shift was not associated with greater burnout, but it was associated with higher levels of PPI (64.7% of high cases), indicating the use of emotional distancing strategies. These findings highlight the importance of strengthening institutional resilience and establishing preventive mechanisms to preserve the emotional well-being of operational personnel. Age-specific interventions, professional recognition strategies, and inter-institutional partnerships are proposed to comprehensively address burnout in first responders.
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