Análisis de los factores que influyen en la intención de compra online
DOI:
https://doi.org/10.29105/vtga6.2-603Keywords:
consumidor online, intención de compra, percepción, adopción a la innovación, actitudAbstract
The topic of online commerce presents a rapid growth has been evidenced as an emerging trend among different consumers. The popularity of online commerce has been of interest to marketing experts and researchers to focus on this area. This research aims to analyze the literature related to factors such as: consumer perceptions in the online purchasing process, the sociodemographic profile of the online consumer and the adoption of online consumer technological innovation. An exploratory and descriptive analysis was performed to identify the investigations on the factors of interest. The literature recognizes a variety of factors associated with the intention to buy online and with a special emphasis on the factors proposed here.
Downloads
References
Ajzen, I. (1985). From intentions to actions. A theory of planned behavior. Berlin: Springer. DOI: https://doi.org/10.1007/978-3-642-69746-3_2
Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211. DOI: https://doi.org/10.1016/0749-5978(91)90020-T
Ajzen, I., & Fishbein, M. (1977). Attitude-beahvior relations: A theoretical analysis and review of empirical research. Psychological bulletin, 84(5), 888-918. DOI: https://doi.org/10.1037/0033-2909.84.5.888
AMVO. (2020). Asociación Mexicana de Venta Online. Recuperado el Abril de 2020, de Resultados de búsqueda Resultado web con enlaces de partes del sitio AMVO | Asociación Mexicana de Ventas Online: https://www.amvo.org.mx/wpcontent/uploads/2020/01/AMVO_EstudioVentaOnline2020_Versi%C3%B3nP%C3%BAbli ca-1.pdf
Anaya- Sanchez, R., Casto-Bonaño, J. M., & Gonzalez-Badia, E. (2020). Preferencias del consumidor millenial respecto al diseño de webs de social commerce. Revista Brasileira de Gestão de Negócios, 22(1), 123-139. DOI: https://doi.org/10.7819/rbgn.v22i1.4038
Andrews, L., & Bianchi, C. (2013). Consumer Internet Purchasing Behavior in Chile. Journal of Business Research, 66(10), 1791-1799. DOI: https://doi.org/10.1016/j.jbusres.2013.01.012
Blacksip. (2017). E-books Reporte de Industria. Recuperado el Abril de 2020, de Blacksip: https://cdn2.hubspot.net/hubfs/1725164/Ofertas_de_contenido/Reporte%20de%20Industria %20El%20Ecommerce%20en%20Colombia%202017.pdf?__hssc=240072988.1.1499666357159&__hst c=240072988.7cecfbb507ef401c7d33a09e8b98db30.1499666357158.1499666357158.1499 666357158.
Bandura, A. (1982). Self-efficacy mechanism in human agency. American psychologist, 37(2), 122-147. DOI: https://doi.org/10.1037//0003-066X.37.2.122
Behjati, S., Pandya, S., & Kumar, D. (2012). Application of Structural Equation Modeling (SEM) to Explain Online Purchasing Intention-An Extension of Theory of Planed Behaviour(TPB). Industrial Engineering Letters, 2(6), 33-41.
Bigné, E., Sanz, S., Ruiz, C., & Aldás, J. (2010). Why some internet users don't buy air tickets online. Information and communication technologies in tourism, 209-221. DOI: https://doi.org/10.1007/978-3-211-99407-8_18
Camacho Rodriguez, K. T. (2019). Reflexiones sobre la importancia de la noción de clase social en los estudios de consumo. La relación de los jóvenes con las e-compras en México. Intersticios sociales(17), 59-78. DOI: https://doi.org/10.55555/IS.17.201
Cancino, M., & Pérez, R. (2019). Factores determinantes para la decisión de compra por plataformas digitales para los Millennials ubicados en Bogotá. Bogotá: Facultad de Administración, Finanzas y Cienas Económicas (FAFCE).
Chen, Y. H., Hsu, I. C., & Lin, C. C. (2010). Website attributes that increase consumer purchase intention: A conjoint analysis. Journal of Business Research, 63(9-10), 1007-1014. DOI: https://doi.org/10.1016/j.jbusres.2009.01.023
Concha, C., Marino, C., & Rodríguez, J. (2018). Comercio electrónico en Chile: ¿Qué factores inciden en la desicion de compra? R.A.N.: Revista Academia & Negocios, 1(4), 1-14.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. DOI: https://doi.org/10.2307/249008
ENDUTIH. (2018). Encuesta Nacional sobre Disponibilidad y Uso de Tecnologías de la Información en los Hogares. Recuperado el Abril de 2020, de https://www.gob.mx/cms/uploads/attachment/file/450005/Presentacion_ENDUTIH_2018.p df
ENDUTIH. (15 de Mayo de 2019). Encuesta Nacional sobre Disponibilidad y Uso de Tecnologías de la Información en los Hogares (ENDUTIH) 2019. Recuperado el Abril de 2020, de INEGI: https://www.inegi.org.mx/contenidos/programas/dutih/2019/doc/endutih_2019_cuestionari o.pdf
Gemar, G., Soler, I. P., & Melendez, L. (2019). Analysis of the intent to purchase travel on the web. Tourism and Management Studies, 15(1), 23-33. DOI: https://doi.org/10.18089/tms.2019.150102
George, J. F. (2004). The theory of planned behavior and internet purchasing. Internet Research, 14(3), 198–212. DOI: https://doi.org/10.1108/10662240410542634
Hernández, S., Fernández, C., & Baptista, P. (1988). Metodología de la investigacion (Vol. 5). México, DF: McGraw-Hill.
INEGI. (17 de Febrero de 2020). Instituto Nacional de Estadística y Geografía. Recuperado el Abril de 2020, de https://www.inegi.org.mx/contenidos/saladeprensa/boletines/2020/OtrTemEcon/ENDUTIH _2019.pdf
Koufaris, M. (2002). Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior. Information Systems Research, 13(2), 205-223. DOI: https://doi.org/10.1287/isre.13.2.205.83
Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The effects of shopping orientations,online trust and prior online purchase experience toward customers' online purchase intention. International Business Research, 3(3), 63-76. DOI: https://doi.org/10.5539/ibr.v3n3p63
Mathieson, K. (1991). Predicting user intentions: comparing the technolofy acceptance model whit the theory of planned behavior. Information systems research, 2(3), 173-191. DOI: https://doi.org/10.1287/isre.2.3.173
Murphy, G. B., & Tocher, N. (2011). Gender differences in the effectiveness of online trust building information cues: An empirical examintation. Journal Management Research, 22, 26-35. DOI: https://doi.org/10.1016/j.hitech.2011.03.004
MX, A. d. (31 de Julio de 2019). Recuperado el Abril de 2020, de 15º Estudio sobre los habitos de los ususarios de internet en México 2018: https://irpcdn.multiscreensite.com/81280eda/files/uploaded/15%2BEstudio%2Bsobre%2Blos%2BHa _bitos%2Bde%2Blos%2BUsuarios%2Bde%2BInternet%2Ben%2BMe_xico%2B2019%2B versio_n%2Bpu_blica.pdf
Peña-García, N., Gil-Saura, I., & Rodríguez-Orejuela, A. (2018). Emoción y razón: El efecto moderador del género en el comportamiento de compra online. Innovar: Revista de Ciencias Administrativas y Sociales, 28(69), 117-131. DOI: https://doi.org/10.15446/innovar.v28n69.71702
Pookulangara, S., & Koesler, K. (2011). Cultural influence on consumers' usage of social networks and its' impact online purchase intentions. Retailing and Consumer, 18(4), 348-354. DOI: https://doi.org/10.1016/j.jretconser.2011.03.003
Schiffman, L. G., & Kanuk, L. L. (2005). Comportamiento del consumidor. Pearson Educación.
Santacruz, M. A., Juarez Gomez, G., & Salas Parada, B. (2018). Expectativas individuales que motivan la decision de compra por internet. Red Internacional de Investigadores en Competitividad, 10(1), 574-593.
Sanz, S., Ruiz, C., Perez, I., & Hernandez, B. (2014). Influencia de la cultura en el comportamiento de compra online de productos turisticos. El caso de España y México. Innovar, 24(54), 153165. DOI: https://doi.org/10.15446/innovar.v24n54.46656
Tavera, J., & Londoño, B. (2014). Factores determinantes de la aceptación tecnológica de la ecommerce en paises emergentes. Revista Ciencias Estrategicas, 22(31), 101-119.
Wu, P. C., Yeh, G. Y., & Hsiao, C. R. (2011). The effect of store image and service quality on brand image and purchase intention for private label brands. Australian Marketing Journal, 19(1), 30-39. DOI: https://doi.org/10.1016/j.ausmj.2010.11.001
Yusta, A. I., Ruiz, M. P., & Zarco, A. I. (2011). El papel de la Conveniencia y de la Norma Subjetiva en la Intención de compra por Internet(BC2): una aplkicación en la industria hotelera. Revista Brasileira de Gestao de Negocios, 13(39), 137-158.
Zuriban, R., & Lopez, J. (2009). Factores críticos que determinan la intención de compra en línea en el comercio electrónico mexicano. Innovaciones de Negocios, 6(2), 237-256. DOI: https://doi.org/10.29105/rinn6.12-6
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Deydra Celeste López-Piñón, Maria Mayela Terán-Cazares
This work is licensed under a Creative Commons Attribution 4.0 International License.
a). Authors keep copyright and give the journal the right of the first publication of the work under a Creative Commons attribution license. This license allows others to share the work as long as original authorship and initial publication in this journal is acknowledged.
b). Authors may make other independent and additional contractual agreements for the non-exclusive distribution of the version of the article published in this journal (e.g., include it in an institutional repository or publish it in a book) as long as they clearly indicate that the work was published for the first time in this journal.