Gestión de la Cadena de Sumistro en Empresa de Manufactura Avanzada

Abstract

In the decade of the 70s, the union of the management with the manufacture originated the concept of management of the production or the manufacture and in the decade of the '80 the term of Management of Supply Chain began to be used, as a sequence of processes that are connected through product flows, information and funds along the stages in which are involved suppliers, manufacturers, distributors and retailers to provide the customer the product that needs. The objective of this case study was to show the results of the diagnostic of the incidents that occur in the supply chain of an exporter company that changes from production processes known as push, which begin and take place in anticipation of customer orders, to other forms of processes identified as pull that begin with the customer's order. For methodology it was used the Kendall (W) coefficient of concordance, taking in consideration the opinion of ten technical specialists of this company, which allowed to order the impact of these incidents and then verify them using the reliability interval 42 with Z = 1.96 . In the job predominates an approach to logistics as the physical flow of goods coming in and going out as well as the services that link together the company to the exterior world. The results served as information to rank critical incidents and have scientific basis to determine, later, the causes that generate them and the ways to counter them.