Work engagement interpreted through the Q12 Gallup survey for indirect workers

Abstract

The  level of commitment that indirect workers have through the Q12 Gallup survey. Work commitment has shown different nuances, some have contributed significantly to the inside of the company, others, such as volatile staff turnover, have not. A quantitative and descriptive research was used within an international maquiladora company based in San Pedro, Coahuila. The Q12 Gallup questionnaire is used to measure work commitment. This consists of 4 categories, distributed in 12 questions, the Likert scale is included. The SPSS statistical program helped determine a Cronbach's alpha of 0.86. The information obtained determined that the following items implied greater relevance: I know what is expected of me, I have the necessary materials to perform, I have a best friend, and in the last six months, someone has told me about my progress. Finally, it was determined that the level of work commitment of the 139 indirect workers was 50.45%. In relation to the categories of the instrument, the following results were obtained: the first category: basic needs, 66.55%, the second, individual contribution, 41.7%, the third, teamwork, 54.45% and the last, personal growth, 43.9 %.