Tendencias de la digitalización en la hospitalidad y el turismo

Cynthia Montaudon-Tomas; Ingrid  Pinto-López; Alicia  Yáñez-Moneda

doi:10.29105/vtga6.2-533

Autores/as

Cynthia Montaudon-Tomas Universidad Popular Autónoma del Estado de Puebla
Ingrid Pinto-López Benemérita Universidad Autónoma de Puebla
Alicia Yáñez-Moneda Benemérita Universidad Autónoma de Puebla https://orcid.org/0000-0003-0442-5973

DOI:

https://doi.org/10.29105/vtga6.2-533

Palabras clave:

tendencias, digitalización, tecnologías, Industria 4.0, sector turístico, turismo inteligente, e-turismo

Resumen

Este artículo analiza las principales tendencias que la digitalización ha traído consigo en la hospitalidad y el turismo. Se presentan los planteamientos básicos de la Industria 4.0 y los procesos y niveles de tecnificación, así como la digitalización que ha tenido lugar en el sector turístico, destacando las tecnologías principales como las aplicaciones digitales, los dispositivos móviles, el Big Data, el internet de las cosas, los asistentes virtuales, la nube, la realidad virtual y aumentada, los robots y chatbots, así como nuevas designaciones para las actividades turísticas, como Smart tourism y e-tourism.

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