Diseño y validación de un instrumento para la evaluación a la gestión administrativa de las organizaciones

Abstract

This work describes the process that will be followed for
the design of a questionnaire that will be used as an
instrument in the compilation of information from a study
with a quantitative approach and descriptive scope
proposed with the aim of evaluating the administrative
management of a localized restaurant franchise in the city
of Xalapa, Veracruz. Each of the activities carried out as
part of the methodology is reported to obtain a validated
and reliable questionnaire, which measures a total of
twelve indicators, which integrates four dimensions
derived from a first approach with the head of the
institution: the administrative process; The management
of human resources; Corporate Social Responsibility and
Business Competitiveness, which make up the variable of
Administrative Management specifically, as the variable
under study.