Análisis de satisfacción de los alumnos en relación a los servicios internos, administrativos y académicos en Facultad de Administración y Contaduría
DOI:
https://doi.org/10.29105/vtga5.2-764Keywords:
análisis, satisfacción, servicios, alumnosAbstract
This study is related to the satisfaction that students perceive of the aforementioned institution, seeks to analyze the performance of the service provided by management as well as its different departments. The attention and service provided by the administration and own services that are the cafeteria, computer room and library to see that they meet the expectations of the student. In this research it was possible to count on the participation of internal students in the institution considering their expectations and opinions in order to evaluate the care provided by the institution through structured surveys that allowed to have a vision about the interests of the students surveyed.
Downloads
Metrics
References
Fernandes, M. (2018). Historia del servicio al cliente. Recuperado de https://www.cuidatudinero.com/13125381/historia-del-servicio-al-cliente
Gómez, I. (2009). ¿Cómo debe actuar cada uno de nosotros? Cómo conservar más clientes (La amabilidad es la clave). Obtenido de Ilustrados. Comunidad Educativa Internacional. Recuperado de http://www.ilustrados.com/tema/5818/Como-conservar-clientes-amabilidadclave.html
Gómez, I. (2009). Barreras contra el buen servicio. Cómo conservar más clientes (La amabilidad es la clave). Obtenido de Ilustrados. Comunidad Educativa Internacional. Recuperado de http://www.ilustrados.com/tema/5818/Como-conservar-clientes-amabilidad-clave.html
Hernández, R., Fernández, C., y Baptista, P. (2014). Metodología de la investigación. D. F., México: McGrawhill.
Pereira, J. (2008). La satisfacción del cliente en ISO9001. Recuperado de http://www.portalcalidad.com/articulos/71-la_satisfaccion_del_cliente_iso_9001
Serna, H. (2006). Conceptos básicos en atención al cliente. Colombia: Panamericana Ed. Ltda.
Fernández, J. A. (1991). El proceso administrativo. (2a ed.). México: Diana.
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
The rights of the work belong to the authors, however, the authors grant the journal the rights of first publication, processing, diffusion and archiving related to the literary work, through a license of patrimonial rights, within the limits established in the "Ley Federal del Derecho de Autor" in force, as well as to the interests of the journal VinculaTégica Efan and those of the Facultad de Contaduría Pública y Administración of the Universidad Autónoma de Nuevo León.
