Percepción de la calidad del servicio en tiendas de conveniencia
DOI:
https://doi.org/10.29105/vtga4.1-816Keywords:
calidad, servicio, clientes, satisfacción, tiendas de convenienciaAbstract
Across the years the service in stores has been changing and developing to get a better-quality service and customer satisfaction. In Nuevo León one of the most important companies in this market it is OXXO which has been expanding in all this area becoming more accessible in all this area, the following investigation is focused on international business students from FACPyA, which their mean service and product consumptions are: fast food and brews, FERIA® prepaid service, cellphone minutes and bank transactions.
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References
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